Terms & Conditions

1. Use of Services

CareLink Health provides a platform that helps organizations manage nurses, care providers, visit requests, staffing communications, and related scheduling workflows.

You agree to use the Services only for lawful business purposes and in accordance with these Terms, applicable laws, and any agreements between CareLink Health and your organization.

2. Authorized Users

The Services are intended for use by authorized organizations, staff members, administrators, nurses, care providers, and other approved users.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify CareLink Health or your organization immediately if you believe your account has been accessed without authorization.

3. Organization Responsibilities

Organizations using CareLink Health are responsible for:

• Ensuring that all users added to the portal are authorized to participate
• Maintaining accurate contact information for nurses, care providers, and staff
• Obtaining proper consent from nurses or care providers before sending SMS messages or other communications
• Using the platform in compliance with applicable employment, healthcare, privacy, labor, and communication laws
• Ensuring that visit requests, assignments, and staffing decisions are accurate and appropriate

CareLink Health provides communication and workflow tools, but the organization remains responsible for its own staffing decisions, care coordination, and compliance obligations.

4. SMS Communications

CareLink Health may allow organizations to send SMS messages to nurses or care providers for staffing, scheduling, visit requests, availability checks, assignment updates, and related work communications.

By using the SMS features, organizations confirm that they have obtained consent from each recipient before sending messages through the platform.

Message frequency may vary depending on visit requests and staffing needs. Message and data rates may apply. Recipients may opt out by replying STOP and may request assistance by replying HELP.

CareLink Health does not send SMS messages to the general public or to unknown recipients. SMS messages are intended only for nurses, care providers, or staff members who are associated with an organization using the platform.

5. No Medical Advice

CareLink Health is a technology and communication platform. The Services do not provide medical advice, diagnosis, treatment, or clinical decision-making.

Any medical, clinical, staffing, patient-care, or visit-related decisions are the responsibility of the organization, licensed professionals, or other authorized personnel using the Services.

6. User Content and Information

Users and organizations may submit information through the Services, including contact details, visit requests, scheduling details, assignment statuses, and related communications.

You represent that any information you submit is accurate, lawful, and authorized. You are responsible for ensuring that you have the right to provide and use such information through the Services.

7. Acceptable Use

You agree not to:

• Use the Services for unlawful, fraudulent, abusive, or harmful purposes
• Send spam, unsolicited messages, or messages without proper consent
• Upload or transmit malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to the platform or related systems
• Interfere with the security, performance, or availability of the Services
• Use the Services to harass, threaten, or mislead others
• Misrepresent your identity, organization, role, or authority

CareLink Health may suspend or restrict access if we believe the Services are being misused or used in violation of these Terms.

8. Third-Party Services

The Services may rely on third-party providers for hosting, messaging, SMS delivery, analytics, payment processing, or other operational needs.

CareLink Health is not responsible for interruptions, delays, errors, or failures caused by third-party services, carriers, networks, or external systems.

9. Service Availability

We strive to keep CareLink Health available and functioning properly. However, we do not guarantee that the Services will always be uninterrupted, error-free, secure, or available at all times.

We may modify, suspend, update, or discontinue parts of the Services at any time, with or without notice.

10. Fees and Payment

Certain features or access to the Services may require payment. If applicable, your organization agrees to pay all fees according to the agreed pricing, billing schedule, and payment terms.

Failure to pay required fees may result in suspension or termination of access to the Services.

11. Intellectual Property

CareLink Health and its related software, design, branding, content, features, and technology are owned by CareLink Health or its licensors.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from any part of the Services unless expressly authorized in writing.

12. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect information. By using the Services, you agree to the practices described in our Privacy Policy.

13. Disclaimers

The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, CareLink Health disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

CareLink Health does not guarantee that the Services will meet every business, staffing, compliance, or operational need of your organization.

14. Limitation of Liability

To the fullest extent permitted by law, CareLink Health will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or loss of goodwill.

CareLink Health is not responsible for staffing decisions, patient-care decisions, missed visits, declined assignments, delayed messages, carrier delivery issues, or actions taken by organizations, nurses, care providers, or other users.

15. Indemnification

You agree to defend, indemnify, and hold harmless CareLink Health from and against any claims, damages, liabilities, losses, costs, or expenses arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of applicable laws or regulations
• Your failure to obtain proper consent for SMS or other communications
• Information, content, or data submitted by you or your organization
• Staffing, employment, clinical, or patient-care decisions made by your organization

16. Termination

CareLink Health may suspend or terminate access to the Services if we believe you have violated these Terms, created risk for CareLink Health or others, failed to pay applicable fees, or used the Services improperly.

You or your organization may stop using the Services at any time, subject to any separate agreement or payment obligations.

17. Changes to These Terms

We may update these Terms from time to time. When changes are made, we will update the effective date above. Continued use of the Services after changes are posted means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws of the state in which CareLink Health operates, without regard to conflict of law principles.

19. Contact Us

If you have questions about these Terms, please contact us: